Shipping policy

Last updated: August 2026

JellyBlo ships orders from China to supported international destinations. Please review the following information before placing your order.

1. Order Processing

All currently available products are in stock unless otherwise stated on the product page.

In-stock orders are processed within 5–7 business days. Processing time is separate from delivery time.

If JellyBlo offers pre-order or made-to-order products in the future, the applicable processing timeline will be clearly displayed on the relevant product page before purchase.

2. Estimated Delivery Times

After an order has been dispatched, the estimated delivery times are:

• United States: 7–14 calendar days
• Europe: 7–14 calendar days
• Other supported destinations: Delivery estimates are displayed at checkout or provided with the applicable shipping method.

Delivery estimates begin after dispatch and do not include the 5–7 business-day processing period.

Delivery may occasionally take longer because of customs processing, courier delays, severe weather, public holidays or other circumstances outside JellyBlo’s reasonable control.

3. Shipping Rates

• Orders of USD $80 or more: Free shipping
• Orders under USD $80: USD $6.99 shipping

Available shipping services and final charges are displayed at checkout.

4. Duties and Import Taxes

JellyBlo prepays applicable import duties and taxes for international orders. Customers should not be required to pay additional import duties when their package is delivered.

If a courier requests an unexpected import payment, please contact support@jellyblo.com before making the payment.

5. Tracking Information

After your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Tracking information may also be checked through our Track Order page once the tracking service is available.

If you have not received tracking information after the stated processing period, contact support@jellyblo.com and include your order number.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your address, contact support@jellyblo.com as soon as possible. Address changes cannot be guaranteed after an order has entered processing or has been dispatched.

7. Lost or Damaged Shipments

If your order arrives damaged, appears to have been lost, or contains an incorrect product, contact support@jellyblo.com within 14 days of delivery or the expected delivery date.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging, when applicable
• An unedited unboxing video, when available
• Any relevant tracking information

An unboxing video is strongly recommended because it can help us review the issue, but it is not the only acceptable form of evidence.

If the issue is confirmed to result from seller error, shipping damage or carrier-confirmed loss, JellyBlo will provide an appropriate replacement or refund and cover any required return shipping costs.

8. Contact

Email: support@jellyblo.com

Support hours:
Daily, 10:00 AM–7:00 PM (GMT+8)

Orders are fulfilled and dispatched from China.

9.Tracking Information

Once your package has been shipped, you will receive an automated email containing your tracking details.

You can also track your order through the applicable courier service below:

If your tracking number or tracking link does not work, please use the alternative tracking链接 provided