Refund policy

Last updated: August 2026

We want customers to understand the return process before purchasing. Please review the following policy carefully.

1. Return Window

You may request an eligible return within 14 days of receiving your order.

To qualify for a standard return, the product must be:

• Unused and unworn
• In its original condition
• Returned with its original packaging and included accessories
• Accompanied by valid proof of purchase

Contact support@jellyblo.com before sending any product back. Returns sent without prior authorization might not be accepted or correctly identified.

2. How to Request a Return

Email support@jellyblo.com with:

• Your order number
• The product you want to return
• The reason for the return
• Clear photographs when the product is damaged or incorrect
• An unedited unboxing video, when available

An unboxing video is strongly recommended for damaged, incorrect or incomplete orders because it can help us review the issue efficiently. It is not the only acceptable form of evidence.

After reviewing your request, we will provide the applicable return instructions and return address.

3. Change-of-Mind Returns

For an eligible return that is not caused by seller error, the customer is responsible for the return shipping cost.

The product must remain unused, unworn and in its original condition. Any refund of original delivery charges will be handled in accordance with applicable consumer law.

4. Damaged, Incorrect or Incomplete Orders

If your product arrives damaged, is damaged during shipping, is incorrect or is incomplete, contact us within 14 days of delivery.

If the issue is confirmed to result from seller error or shipping damage, JellyBlo will provide an appropriate replacement or refund and cover any required return shipping costs.

5. Lost Orders

If the shipping carrier confirms that an order has been permanently lost, JellyBlo will offer an appropriate replacement or refund.

A shipment that is delayed but still moving through the carrier network is not considered permanently lost. We will assist with the applicable carrier investigation.

6. Non-Returnable Products

Products that are personalized, made to order or clearly marked as final sale might not be eligible for change-of-mind returns where permitted by applicable law.

Any return restriction will be clearly disclosed on the product page before purchase.

7. Refunds

After the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Processing time after issuance depends on the payment provider or financial institution.

8. Consumer Rights

Nothing in this policy limits any mandatory consumer rights that apply in the customer’s country or region.

9. Contact

Email: support@jellyblo.com

Support hours:
Daily, 10:00 AM–7:00 PM (GMT+8)