Frequently Asked Questions

JellyBlo is a colorful jewelry brand inspired by playful Y2K style, candy-like finishes and nostalgic design. Our collection includes resin jewelry and designs made with materials such as gold-plated copper and cubic zirconia.

Jelly jewelry describes accessories with a smooth, glossy, colorful or translucent appearance. It is a style description rather than one strictly defined material. Read our guide to jelly jewelry for an explanation of resin, acrylic and other materials commonly associated with the style.

JellyBlo currently offers necklaces, earrings, bracelets, bangles and rings. Available products, colors and measurements are shown on the individual product and collection pages.

Prices vary by design and are displayed in USD on each product page. The current product price and final order total are shown before checkout.

After dispatch, estimated delivery to the United States and Europe is 7–14 calendar days. Customs processing, courier delays, severe weather and public holidays may occasionally affect delivery times.

Orders of USD $80 or more qualify for free shipping. Orders under USD $80 have a USD $6.99 shipping fee. Final available shipping services and charges are displayed at checkout.

Yes. JellyBlo ships internationally. Available shipping services, charges and estimated delivery times are displayed at checkout. After dispatch, estimated delivery to the United States and Europe is 7–14 calendar Shipping Policy

A tracking number is emailed once your order ships. If you haven't received one within 7 business days, emailsupport@jellyblo.comwith your order number and we'll look into it straight away.Track Order page

In-stock orders are normally processed within 5–7 business days. Processing time is separate from delivery time.

Materials vary by product and may include resin, gold-plated copper, copper and cubic zirconia. Check the Product Details section on each product page for the exact materials used in that design.

A 40 cm chain creates a shorter, higher position, while a 65 cm chain creates a longer pendant look. Neck circumference, clothing and pendant size affect the final fit. Use our necklace length guide to compare 40–45 cm, 40–50 cm and 65–70 cm options.

Available measurements are listed in the Product Details section of each product page. For rigid closed bangles, measure the widest part of your hand or compare the listed inner diameter with a closed bangle that already fits.Follow our closed resin bangle size guide for step-by-step measuring instructions.

Keep jewelry away from water, perfume, lotions, household chemicals and high heat. After wearing, gently wipe it with a soft, dry cloth and store each piece separately. Do not use alcohol, acetone, abrasive products or metal polish on resin and plated components.Read our resin jewelry care guide for complete cleaning and storage advice.

Email:support@jellyblo.com within14 days of deliverywith your order number and photos of any issue. Returns and exchanges are handled case by case to ensure your satisfaction.Review our complete Refund Policy before requesting a return.

JellyBlo orders are fulfilled and dispatched from China.

Contact support@jellyblo.com within 14 days of delivery. Include your order number, a description of the issue and clear photographs. An unedited unboxing video is strongly recommended when available, but it is not the only acceptable form of evidence.

Email: support@jellyblo.com

include your order number in the subject line for fastest service.

Support hours:
Daily, 10:00 AM–7:00 PM (GMT+8)

If the shipping carrier confirms that the package has been permanently lost, JellyBlo will offer an appropriate replacement or refund.

Yes. JellyBlo prepays applicable import duties and taxes for international orders. If a courier unexpectedly requests an import payment, contact support@jellyblo.com before paying.